These terms cover engagements between Smart Web Works ("we", "us") and our clients ("you"). By accepting a quote and engaging us to build a website, you agree to these terms.
Who we are
Smart Web Works is run by Amar, based in Melbourne, Australia. Contact: amar@smartwebworks.com.au.
What we do
We design and build custom websites for Australian tradies and service businesses. We are not a SaaS product, a recurring marketing retainer, or a hosting provider. We build websites — paid once, yours to keep.
What's included in a build
Every standard build covers:
- Original design tailored to your business — no templates
- Custom-coded build (we use modern tools including AI assistance, reviewed before delivery)
- Mobile-first responsive layout
- Hosting setup on Cloudflare Pages (free tier, covers most service-business sites)
- Domain pointing assistance (you own and pay for the domain itself)
- Initial content load from materials you supply
- Up to 2 revision rounds during the build
- Up to 30 days of small post-launch tweaks (typo fixes, photo swaps, minor copy edits)
Anything specific to your project is captured in writing in the quote before work starts. The quote is the single source of truth for what's included.
What's not included
The following are extras, quoted as their own one-off jobs:
- New pages or sections added after launch
- New features (online booking, member areas, e-commerce, integrations, etc.)
- Custom illustrations or photography (we work with what you supply)
- Major redesigns or rebrands
- Ongoing SEO retainers or content marketing
- Content writing beyond what's needed to fill the agreed sections
We do not run subscriptions, retainers, or "growth plans". After-launch edits are billed at a flat rate per job — no monthly billing.
Quote and payment
- Each quote is valid for 14 days unless we agree otherwise in writing.
- 10% deposit is required to start — small enough that it's not a barrier, big enough that we know you're serious. The balance is due on launch.
- Payment via direct bank transfer or invoice (details on the quote).
Project scope and changes
We agree the scope in writing before work starts. Anything outside the agreed scope is an extra and gets its own written quote, so there are no surprise invoices. We're reasonable about small adjustments during the build; anything substantial gets a written add-on before we touch it.
Timelines
Most builds run around 5 working days. We give you a target launch window in the quote. If the project is held up waiting on content, photos, or decisions from your side, the timeline pauses for that period.
Domain and hosting
- You own and renew your own domain (e.g. yourbusiness.com.au). We help configure DNS.
- Hosting runs on Cloudflare Pages free tier, which covers the vast majority of service-business sites. If your site grows beyond the free tier, we'll let you know and pass through the actual cost transparently — no markup.
Ownership
- You own the final website (design + content) once the engagement is paid in full.
- We retain rights to general patterns, code conventions, and our own underlying work for use with future clients.
- We may include the project in our portfolio (screenshot + short description) unless you ask us not to.
After launch
Edits after the 30-day window are billed at a flat rate per job. No retainer, no monthly fee. Email what you need; we quote and turn it around.
Things we don't cover
- The accuracy or legality of content you supply (text, photos, claims about your business)
- What your customers do on your site once it's live
- Outages or issues caused by third-party services (Cloudflare, domain registrar, etc.)
- SEO outcomes or ranking guarantees — we set up sites correctly, but search rankings depend on many factors outside our control
Refunds and termination
- Don't love the initial design draft? Full refund of the deposit, no hard feelings. You walk away owing nothing.
- If you approve the design and we move into build, the deposit covers the work done up to that point and is non-refundable.
- If we end the engagement on our side, we refund any unused balance.
- Either side can stop work for any reason. We'll always tell you why, and refund any unused balance promptly.
Limits on our liability
To the maximum extent permitted by law:
- Sites are delivered "as is" with no warranties beyond those required by Australian Consumer Law.
- We're not liable for indirect, incidental, or consequential losses (lost revenue, lost customers, lost goodwill, etc.).
- Our total liability for any single engagement is capped at the amount you've paid us for that engagement.
Nothing in these terms excludes your rights under the Australian Consumer Law that can't legally be excluded.
Governing law
These terms are governed by the laws of Victoria, Australia. Disputes are handled in the courts of Victoria.
Changes to these terms
Existing engagements run on the terms in your signed quote. New engagements use whatever is current on this page. The "last updated" date reflects the latest version.
Contact
Questions about these terms: amar@smartwebworks.com.au.